When I first met Caroline, I was nervous, afraid, felt lost and felt that nobody was listening to me. After my first meeting with Caroline, I felt worthy, and felt a happy feeling I had not felt in a long time. Caroline is warm, kind, true and empathetic. She has a gift of lifting people’s spirits that are at an all time low. I could write a full page about the beautiful person that she is and how welcome she made me feel. She genuinely listens and cares about people and helps people who are feeling low to realise…yes, I am somebody, yes, I deserve to be listened to.